Customer Solutions

How some Mod9 customers are using the ASR engine to address real-world business challenges today.

 

eDiscovery, Legal Investigations

Everlaw is a modern approach to ediscovery that enables teams to quickly and easily discover relevant information, reveal details hidden in huge document troves, and collaboratively act on the information.

Why Mod9

On-Premises

Deployed on-premise, data center or in a private secure cloud environment such as AWS. 

Custom Vocabulary

Dynamically add words to a custom dictionary for improved accuracy, specifying weighting and ranking.

Automatic Transcript Correction

Makes transcripts more readable, by automatically correcting punctuation, capitalization and disfluencies, so the resulting transcript more accurately reflects spoken conversation

Word Timings & Confidence Scores

See what was said when

Contact Center, Call Coaching Platform

Analyzes customer sales and support conversations and uncovers actionable insights on phrases that maximize successful outcomes.

Why Mod9

Real-time Transcription

Provides transcripts in real-time by streaming audio to a synchronous API for a transcript in the API response (JSON format).

On-Premises

Deployed on-premise, data center or in a private secure cloud environment such as AWS. 

Accuracy

State-of-the-art US English, proven to outperform offerings from many of the largest global technology companies on standard test sets. Several additional well-trained language and acoustic models in telephony for Global English, Latin American Spanish, and Mexican Spanish available as well. Share audio data with us for a custom-trained Acoustic Model.

Ease of Integration

Whether through the RESTful API or WebSocket interface, easily integrate into your operating environment. 

Keyword Spotting & Call Monitoring

To identify and replay segments of calls for agent coaching and quality monitoring.

Mobile Productivity

The simplest workflow for mobile calls ever created. Transcribe and search your calls, sync calls with other apps (CRM, Calendar, etc.) and much more.

Why Mod9

Accuracy

State-of-the-art US English, proven to outperform offerings from many of the largest global technology companies on standard test sets. Several additional well-trained language and acoustic models in telephony for Global English, Latin American Spanish, and Mexican Spanish available as well. Share audio data with us for a custom-trained Acoustic Model.

On-Premises

Deployed on-premise, data center or in a private secure cloud environment such as AWS. 

Real-time Transcription

Provides transcripts in real-time by streaming audio to a synchronous API for a transcript in the API response (JSON format).

Keyword Spotting & Call Monitoring

To identify and replay segments of calls for agent coaching and quality monitoring.

Ease of Integration

Whether through the RESTful API or WebSocket interface, easily integrate into your operating environment.

Sales Enablement

Efficiently get and keep sales teams up to speed with just-in-time training, onboarding, coaching and correlation of scripts and approaches to outcomes.

Why Mod9

Real-time Transcription

Provides transcripts in real-time by streaming audio to a synchronous API for a transcript in the API response (JSON format).

Accuracy

State-of-the-art US English, proven to outperform offerings from many of the largest global technology companies on standard test sets. Several additional well-trained language and acoustic models in telephony for Global English, Latin American Spanish, and Mexican Spanish available as well. Share audio data with us for a custom-trained Acoustic Model.

Speaker Identification

Identify specific speakers in a written transcript, partitioning the audio stream into segments correlating to each specific speaker.

Custom Vocabularly

Dynamically add words to a custom dictionary for improved accuracy, specifying weighting and ranking.

Recruiters Screen and Assess Talent faster

Combines recruiting automation, voice-first technology and conversation intelligence removing weeks from the hiring process. Addresses the challenge, clear, consistent, communication between recruiters and hiring managers from the outset.

Why Mod9

Accuracy

State-of-the-art US English, proven to outperform offerings from many of the largest global technology companies on standard test sets. Several additional well-trained language and acoustic models in telephony for Global English, Latin American Spanish, and Mexican Spanish available as well. Share audio data with us for a custom-trained Acoustic Model.

Ease of Integration

Whether through the RESTful API or WebSocket interface, easily integrate into your operating environment. 

Real-time Transcription

Provides transcripts in real-time by streaming audio to a synchronous API for a transcript in the API response (JSON format).

Keyword Spotting & Call Monitoring

To identify and replay segments of calls for agent coaching and quality monitoring.

TESTIMONIALS

What Customers Are Saying

Mod9 Technologies helps us deliver an industry-leading ediscovery solution for investigations and litigations. We selected the Mod9 ASR engine for its accuracy and speed in the transcription and analysis of recorded audio content, as well as the product’s ability to be deployed within our own environment, which reduces the complexity, operational cost, and risk of managing our customers’ sensitive data offsite

AJ Shankar

Founder, Everlaw

In delivering a world class Sales Enablement Platform, SalesHood selected Mod9Technologies for automatic speech recognition as the solution offered highly-accurate, real-time transcription of spoken conversations, at a reduced cost.

Arthur Do

CTO and Co-founder, SalesHood

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