Industry ASR Use Cases

How conversational and directed dialog Automatic Speech Recognition (ASR), also known as speech-to-text, plays a role in horizontal solutions and industry specific use cases.

Enterprise Contact Center

The modern contact center is an environment where Automatic Speech Recognition has seen widespread adoption over the last decade and continues to see adoption in new niche areas that offer high value return. Traditionally confined to Workforce Management (WFM) / Workforce Optimization (WFO) and providing underlying functionality in speech analytics, we see today other new areas of application, such as agent onboarding, predicting call outcomes (CX), agent rescue and self-service.

Sales Enablement, Agent Coaching, Call Scoring

Predictive Analytics, Call Routing, Call Outcomes

Self-service, Menu Navigation, Bots

Speech Analytics & Regulatory Compliance

Unified Communications and Collaboration

As the variety of ways in which we communicate continues to expand, being able to track and record multi-party conversations for discovery, compliance and regulation is an increasingly challenging problem.  With its proven support for conversational speech and ability to identify separate speakers in multi-party conversations, the Mod9 ASR Engine is an ideal solution for just such a problem. 

Audio Video Conferencing

Trading Turret Solutions for Financial Services Markets

Collaborative Workspace Solutions

Healthcare

Medical transcription is part of the healthcare industry that renders and edits doctor dictated reports, procedures, and notes in an electronic format in order to create files representing the treatment history of patients. Beyond medical reports, transcription is increasingly being used to automate the business process of patient/physician care such as voicemail message processing and more. 

Medical Reports

Messages, voicemail

Legal eDiscovery

The process in which electronic data is sought, located, secured, and made searchable with the intent of using it as evidence in a civil or criminal legal case. With transcription, spoken words in audio or video files can be converted into written text (transcripts), enabling search, discovery and accessibility as with any text document.

Investigations and Litigations

Court Hearings and Arbitrations

Customizable Search and Annotations

Trading Turrets for Financal Services

Trading turrets enable traders to visualize and prioritize incoming call activity from customers or counter-parties and instantaneously make calls to this same community through the push of a button. They also enable the immediate mass dissemination or exchange of information to other traders.

Securely Stored Recordings

Incident Recreation

Search and Discovery

Regulatory Compliance Adherence

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